FREQUENTLY ASKED QUESTIONS
Here you'll find a lot of our frequently asked questions. If you have a question you don't see covered here, please use our contact us page to get in touch.
HOW LONG WILL MY 2 IN 1 PRAM NEST ORDER TAKE?
HOW LONG WILL MY PRAM NEST LAST MY CHILD?
The 2 in 1 Pram Nest is one size. It has been designed for ages 3 months 'til 3 years in the pram, and then it can become a snuggle sack to use in the home, giving you up to 5 years use! The Pram Nest has been specially designed to easily extend as the child grows. However, every child has a different growth rate so it could fall either side of this age range.
For more information on how the 2 in 1 pram sack accommodates the child's growth, please head to our How It Works page. Here, you will see demos on how the Pram nest easily lengthens to accommodate their growth, plus more information on our practical product.
WILL THE 2 N' 1 PRAM SACK FIT MY PRAM?
HOW DOES THE PRAM NEST WORK?
The Pram Nest has been sewn with an array of reinforced harness holes in the back panel. This is where you feed the pram's harness straps from the back of the Pram Nest and through the holes. Then safely harness your child as normal.
You can find our demos of how to fit your Pram Nest, how it works, and how to convert it into a liner on our How It Works page.
HOW DOES THE PRAM NEST TURN INTO A PRAM LINER?
Upon receiving your Pram Nest there will be easy-to-follow instructions on how to flip your Pram Nest into a Pram Liner!
WHAT IF MY CHILD'S SKIN IS SENSITIVE TO WOOL?
At Fantail's Nest NZ we take pride in showcasing NZ-made wool within our products. Yet we totally understand that some of us have sensitive skin to wool. That's ok, because we have it sorted with the option to change the Pram Nest inner from wool to our 'charcoal polyester/viscose' inner. The wool is on the exterior of the Pram Nest and doesn't touch the child's skin.
For our children's Hi-Low Vests, they are lined with cotton/linen and the exterior is wool. This keeps the inside soft against their skin, but still having the warmth from the exterior wool. Perfect to keep them warm on their big adventures!
If you do have any questions, please contact me and I am more than happy to custom design your item to suit your little adventurer. Please contact me by sending me a message from our website or emailing me at firstname.lastname@example.org and I look forward to helping you.
WHAT IS YOUR REFUND/RETURNS POLICY?
Our policy lasts 2 weeks. If 2 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 2 weeks after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: Fantail's Nest NZ, PO Box 135, Waipawa 4210 or if a physical address is needed ,Fantail's Nest N.Z, C/- Kingfisher Gifts, 70 High Street, Waipawa 4210
CAN I HAVE MY ORDER MADE FASTER THAN THE 2 WEEKS?
Yes, you can! That's the beauty of being a New Zealand mum-run business and talking directly to the maker.
DO YOU SEW CUSTOM HI-LOW VESTS?
Yes, I do! That's the beauty about being a New Zealand business and made right here in rural Central Hawke's Bay. I love to work with the customers to create a product that they and their little one will love!
From larger sizing, to a certain print, we can work together to make it happen!
For custom orders, please contact Michelle by sending her a message from our website or emailing her at email@example.com and she looks forward to helping you.
WHAT ARE YOUR PRAM NESTS MADE OUT OF?
The Fantail's Nest NZ 2 in 1 Pram Nests are made out of completely natural fibres. We use NZ made wool and cotton as our main components – but you can check out Our Components page for a full list of everything our Pram Nests are made up of.
DO YOU OFFER A VEGAN OPTION?
Our wool products are ethically-sourced from NZ sheep, however we are able to custom make a Pram Nest for you that is not wool-based. Please get in touch with Michelle to discuss your options on this.